How to Proactively Manage Change in Security Technology Implementations

When security technology and processes get involved, resistance and confusion can impact the overall progression and success of the change. Also in this episode, Rachel Briggs from The Clarity Factory outlines some of the essential findings from the 2025 Chief Security Officer Survey. Then, Erin McNally from Growing Resiliency for Aquarium and Zoo Employees (GRAZE) explains how traumatic critical incidents at zoos can offer lessons around crisis recovery, employee support, and grief.